Lights Plug

Privacy Policy

Last Updated: 01 Jan, 2026

Lights Plug (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website lightsplug.co.ke or interact with our services.

Lights Plug operates globally but maintains its physical location and primary business operations in Nairobi, Kenya.

1. Information We Collect

We collect the following categories of personal data to provide and improve our services:

1.1 Personal Identification Information

  • Full Name
  • Email Address
  • Phone Number

1.2 Address Information

  • Billing Address
  • Shipping Address

1.3 Usage Data

We collect information on how users interact with our website, including:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on pages
  • Referring URLs

1.4 Cookies and Tracking Technologies

We use cookies to enhance your shopping experience. Cookies may be used for:

  • Essential website functionality
  • Analytics (e.g., Google Analytics)
  • Advertising and remarketing
  • Personalizing content and user experience

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill orders
  • Communicate with you about orders, updates, and support
  • Improve website functionality and user experience
  • Enhance security and prevent fraudulent transactions
  • Personalize marketing and promotional content
  • Analyze traffic and user behavior for optimization

All processing of personal data is based on your consent.

3. Third-Party Services

Lights Plug uses several third-party service providers for business operations, including:

  • Payment Processors: PayPal, Stripe
  • Analytics Tools: Google Analytics
  • Advertising Networks
  • Shipping Carriers
  • Email Marketing Services

These providers may process personal data strictly for the purpose of providing their service to us. They do not collect customer data directly from our platform, unless necessary for their service operations. All third-party processing is handled securely and under contractual agreements.

4. Data Storage and Retention

Your data is stored and processed exclusively within Kenya.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order processing
  • Customer support
  • Legal obligations
  • Service improvement

When data is no longer needed, it is securely deleted or anonymized.

5. User Accounts

Customers may create accounts on lightsplug.co.ke. These accounts store:

  • Basic identification information
  • Order history
  • Saved preferences

Users may modify or update their account information at any time.

6. Legal Basis for Data Processing

Lights Plug relies exclusively on Consent as the legal basis for collecting and processing personal data.
 By using our website or providing data, you consent to our processing practices described in this Privacy Policy.

7. Your Rights

In accordance with applicable privacy laws, including the Kenya Data Protection Act (DPA), GDPR principles (where applicable), and other global privacy standards, you have the following rights:

7.1 Right to Access

You may request access to the personal data we hold about you.

7.2 Right to Correct or Rectify

You can request correction of inaccurate, outdated, or incomplete personal information.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies Policy

Lights Plug uses cookies for:

  • Essential site functionality
  • Analytics and performance tracking
  • Advertising and remarketing
  • Personalization

By using our website, you consent to the use of cookies as described. You may disable cookies via your browser settings, though this may affect site performance.

9. Data Security

We implement robust security measures to protect personal data, including:

  • Encrypted data transmission
  • Secure server infrastructure
  • Restricted access controls
  • Regular system monitoring

While no system is entirely immune to risks, we take all reasonable steps to safeguard your information.

10. Children’s Privacy

Lights Plug does not knowingly collect information from children under 18. If such data is identified, it will be promptly deleted.

  1. International Users

Although Lights Plug operates worldwide, all data is stored and processed exclusively in Kenya. By using our services, international users consent to the transfer and processing of their data in Kenya.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, contact us:

Lights Plug
Phone: +254 746 274 520
Email: info@lightsplug.co.ke
Website: https://lightsplug.co.ke

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